Returns & Exchanges
We want you to be completely satisfied with your handcrafted leather goods; if you are not, we offer a 30-day window for returns and exchanges on all non-customized items. All products must be in their original, unused condition to qualify for a full refund.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Package Your Item
Carefully place the item in its original packaging, ensuring the leather is protected from scratches or moisture during transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our artisans inspect the item for quality, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing